Support
How can we help?
Help with the P.R.O. app, your account and the P.R.O. connector for AI assistants.
Contact support
Email mail@proapp.uk — we typically respond within 24 hours. Tell us your iPhone model, iOS version and, for connector issues, which assistant you use.
Connector and account troubleshooting
The P.R.O. connector URL is https://mcp.proapp.uk. Full setup steps for each assistant are in the connector guide.
How do I connect P.R.O. to Claude, ChatGPT or Perplexity?
In the P.R.O. app, open Settings → MCP Connect → Connect an assistant and tap Get connection code. In your assistant, add a custom connector with the URL https://mcp.proapp.uk, then type the six-character code on the P.R.O. authorization page that opens. The code works once and expires after 10 minutes.
The connection code does not work.
Each code is valid for 10 minutes and can be used only once. Tap Get a new code in the app and type it straight away, without spaces. Make sure you are signed in to the same P.R.O. account on your iPhone.
How do I disconnect an assistant or revoke its access?
Remove the P.R.O. connector in the assistant’s settings to stop using it. To block data immediately, switch off categories in Settings → MCP Connect → Advanced data settings — a switched-off category is not returned to any assistant. To revoke every access token issued to every assistant, delete your account or email mail@proapp.uk and we will revoke them.
Why is today’s data missing or a few hours old?
The assistant reads the data your iPhone has synced to P.R.O., not Apple Health directly. Open the P.R.O. app to sync the latest workouts, sleep and metrics, then ask again. Detailed data such as heart-rate series, sleep stages or a GPS route is uploaded only after you open the app, so the first answer may say the data was requested.
The assistant says a data category is turned off.
That category is switched off for AI assistants in the P.R.O. app, and the assistant respects it. Turn it back on in Settings → MCP Connect → Advanced data settings if you want the assistant to see it.
The assistant cannot save a coach note.
Writing is off by default. Turn on Let assistants write data in Settings → MCP Connect if you want assistants to save coach notes. Assistants cannot delete data, make payments or send messages.
How do I delete my account and data?
In the app, open Settings → Delete Account. This deletes your data on our servers, including connector tokens and cached uploads, and revokes all connector access. It does not cancel an App Store subscription.
How do I cancel a subscription or get a refund?
Subscriptions are billed by Apple. Manage or cancel them in your iPhone Settings → your name → Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.
Still stuck? Email mail@proapp.uk. You can also leave a review or report a problem on the App Store page.